✧ We’re delighted to accept customized and personalized jewelry orders! Our process is simple and transparent — here’s how it works:

1. Share Your Idea: Start a conversation with one of our jewelry designers about your desired design. If you already have something in mind, feel free to share a reference image or sketch.
2. Design & Approval: We’ll create a CAD (Computer-Aided Design) model of your jewelry and send it to you for review. If you’d like any modifications, our designers will make the changes until you’re fully satisfied.
3. Manufacturing Begins: Once you approve the CAD design, we’ll carefully cut and polish your Moissanite diamond and begin the jewelry-making process.
4. Final Touch & Delivery: When your jewelry is ready, we’ll share detailed images and videos for your confirmation before shipping it through a trusted international courier service.

→ Your dream jewelry will be in your hands soon — beautifully crafted and made just for you!

✧ Yes, all our Moissanite diamonds are professionally tested and certified by international gemological laboratories. Upon request, we provide a physical authenticity certificate card for your diamond for a $50 USD certification fee.

You’re also welcome to verify the stone’s authenticity at any authorised international gem & jewelry laboratory in your country. We aim to be as thorough and transparent as possible to build trust and give you complete peace of mind.

✧ Yes, we offer a rush order service to ensure you receive your jewelry in time for your special occasion. A $100 USD fee applies for this service. Please contact our team at question@venustdiamonds.com to confirm the exact manufacturing and delivery timeline for your order.

✧ We accept returns and exchanges on most items. Pieces must be returned in unworn condition within 30 days of receipt. Please note, all returns are subject to a 20% restocking fee.

If you’d like to exchange your jewelry, the full value of your original purchase can be applied toward a new item of equal or greater value.

✧ Yes, we offer Free Express Shipping Worldwide on all our fine jewelry. Our trusted shipping partners, such as UPS, FedEx, and Aramex, ensure your package is delivered safely and securely right to your doorstep.