Hugging Otter Heart Pendant Necklace in Gold

Limited Lifetime Warranty

•  Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Our warranty does not cover opals or turquoise. They’re often irreplaceable, which means we can’t always replace them if these stones get damaged or lost. Opals are especially fragile. We recommend that you remove your opal jewelry before you bathe, exercise, cook, clean, or use any kind of household chemicals or beauty products. To clean opals, use a soft toothbrush, mild soap, and warm water. (Do not put them in an ultrasonic machine for cleaning.)
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear is normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Please send your piece to us for repairs because we’re the most familiar with each design, and we’re specially trained to work with such delicate pieces.

📞 Call: +1 (929) 560-0235
💬 WhatsApp: +1 (929) 560-0235
📧 Email: questions@venustdiamonds.com

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